Application Engineer / Specialist

The Application Specialist will assist the Information System management team to provide technical, procedural and process support for business applications by analysing business requirements and developing solutions for the firm.  We are looking for candidate with 5+ years of experience in development and supporting applications.


Candidate with less experience will be considered for the Application Engineer position. The job duties initially include but not limited to the following:

Support:

  • Provide 3rd level product/application support for business applications including document management, email management, practice management, knowledge management, CRM and intranet.
  • Investigate application issues and engage internal teams and/or third party vendors as appropriate to ensure resolution is reached
  • Collaborate with IT help desk, infrastructure team and application team to exercise support processes
  • Participate in incident and problem management process

Analysis/Development:

  • Develop product requirements and functional requirements for new functionalities to meet user requirements
  • Provides business analysis of problems and new requests
  • Produce solutions which provide good user interface and user experience
  • Work with business users to understand workflow processes to ensure implementation of developed changes satisfy stated needs
  • Work with colleagues and business users to develop requirements for new products and services
  • Analyse and assess existing system capabilities and requirements, identify areas for system / application improvement and make recommendations for modifications and / or upgrades

Development Skills:

  • Solid knowledge of MS SQL programming
  • Good knowledge of desktop products especially from Microsoft and how to leverage these to their full advantage
  • Experience of working with Office macro, template and code

Other:

  • Manage all documentation in relation to the above duties
  • Other duties may be directed by the management team from time to time

Qualifications:

  • Law firm experience desirable but not essential
  • Bachelor’s degree in Computer Science, Information Systems or related discipline
  • Strong knowledge of IT systems, Microsoft Windows based applications
  • Established experience in diagnosing and resolving technical problems
  • Hands on experience in process automation, best practice approach, technology efficiency and effectiveness
  • Able to work in a project environment and meet tight deadlines
  • Good communication and documentation skills
  • Self-motivated and detail oriented

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